Role & responsibilities:

- Ability to communicate with tech-savvy clients using perfect written and spoken English.

- Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients.

- Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail.

- Available to work any assigned shift - the team provides 24x7 coverage for our clients around the world.

- Help resolve software and technical questions for the client efficiently and effectively.

- Gather the required information necessary to best handle client software and technical inquiries.

- Manage client expectations regarding estimated response times for issue resolution.

- Meet SLAs like response and resolution times by partnering within L2 and L3 advisor.

- Extensively research and document client technical issues.

- Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate.

- Partner with technical support team members on various strategic projects when needed.

- Own client technical issues from initial report to resolution,



communicating with clients regularly regarding issue status.

- Network Security SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS

- Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP

- Must Worked in TCP/Ip Header and TCP Flags.

- Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR

- Network protocol analyzers Knowledge on anyone of these: tcpdump, Wireshark, fiddler

- Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc. o Basic knowledge on operating systems - Linux, Unix o Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files

- Experience in the IT / ITES sector preferably with expertise in network security domain.

- Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications.

- Solid Network Security Experience.

- Experience in the IT / ITES sector preferably from enterprise support background with expertise in networking domain.

- Good communication and resolution capabilities.

📌 Network Engineer (Hyderabad)
🏢 Movate Technologies
📍 Hyderabad