Experience: 4+ years

Location: Remote India

Shift Time: 5:30 PM 2:30 AM IST

Hiring office locationHiring office located in Mumbai (all areas)

EmploymentFull Time

Role Category: Market Research

Key Skills: Primary Research, Qualitative Research, Survey Design, Preparing Questionnaire.

Other skills: client management, stakeholder management, user research

- We are looking for a customer research advisor to join our growing customer success (CS) team. In this role, you will collaborate closely with lead research advisors and clients to design, execute, and manage end-to-end research projects using our platform.
- You will work with global clients who conduct research across diverse fields such as technology, retail, healthcare, and AI, helping them derive meaningful insights and make data-driven decisions. This role requires robust analytical thinking, communication skills, and the ability to manage multiple projects efficiently.

What Youll Do:

- Act as a platform expert and advise clients on research design and methodology.
- Manage end-to-end research projects, including survey design, recruitment, fielding, analysis, and reporting.
- Design surveys and write effective questionnaires aligned with research objectives.
- Conduct and support qualitative and quantitative research.




- Manage multiple projects while ensuring timelines and quality.
- Collaborate with Product, Engineering, and Sales teams.
- Prepare client presentations, reports, training materials, and documentation.
- Apply survey logic, basic programming, and data structuring
- Manage participant panels, audience targeting, and recruitment.
- Share customer feedback to support continuous product improvement.

Must-Have Skills:

- 3+ years of experience in Market Research Customer Research
- Strong experience in Qualitative & Quantitative Research
- Hands-on experience in Survey Design & Questionnaire Writing
- End-to-end Research Project Management
- Experience with Research Panels & Audience Targeting
- Experience with platforms such as Qualtrics, SurveyMonkey, Decipher, or similar
- Strong Client-Facing & Stakeholder Management skills
- Excellent written and verbal communication
- Ability to manage multiple projects simultaneously

Education: Bachelors degree in Market Research, Psychology, Sociology, Anthropology, or related field. Masters preferred but not mandatory. Any Graduate. Good to Have: UX/user research experience, exposure to US/EMEA markets, and strong analytical skills.

📌 Market Research (Qualitative & Primary Resarch) (Thane)
🏢 Vervali Systems
📍 Thane