Key Account Manager Logistics Aggregator

Location: Gurugram

Experience: 2–6 Years

Industry: E-commerce Logistics / Logistics Tech / Courier Aggregation

Employment Type: Full-time

About Jiffy World

Jiffy World is a technology-enabled logistics aggregator helping e-commerce and D2C businesses simplify their shipping and last-mile delivery operations through multiple courier and logistics partners on a single platform.

We are looking for a Key Account Manager who can manage existing seller/brand accounts while actively driving account growth, retention, upselling, cross-selling and revenue generation.

Key Responsibilities

Manage a portfolio of e-commerce, D2C and SMB seller accounts and act as the primary point of contact.

Build solid relationships with clients and understand their shipping, delivery and business requirements.

Drive account growth, revenue expansion, upselling and cross-selling across existing customers.

Identify opportunities to increase shipment volumes and expand the customer's usage of Jiffy services.

Work closely with clients on shipping rates, courier performance, serviceability, RTO, COD, NDR and delivery-related requirements.

Monitor account performance, shipment volumes, business metrics and customer health.

Proactively identify issues and coordinate with Operations, Customer Support, Finance and Technology teams for timely resolution.

Conduct regular account reviews and share performance insights and improvement plans with clients.

Support customer onboarding and ensure smooth transition from onboarding to regular operations.

Identify opportunities for renewal, retention and expansion of existing accounts.





Understand competitive offerings in the logistics aggregation space and communicate Jiffy's value proposition effectively.

Maintain accurate account information, follow-ups, commercial discussions and sales pipeline on CRM/internal systems.

Work towards achieving revenue, shipment volume, retention and account growth targets.

What We're Looking For

2–6 years of experience in Key Account Management, Account Management, Business Development or Sales.

Experience in e-commerce logistics, logistics aggregation, shipping platforms, 3PL or logistics technology is highly preferred.

Candidates with experience working with D2C brands, e-commerce sellers or online businesses will be preferred.

Strong understanding of e-commerce shipping and last-mile logistics.

Proven ability to manage existing accounts while simultaneously identifying and converting upselling/cross-selling opportunities.

Strong commercial and negotiation skills.

Excellent communication and relationship-management skills.

Ability to coordinate effectively with cross-functional teams.

Strong analytical and problem-solving approach.

Target-oriented and comfortable working in a fast-paced environment.

Preferred Background

Candidates from logistics aggregators, shipping platforms, e-commerce logistics and logistics-tech companies such as Shiprocket, NimbusPost, Shipyaari, Pickrr, iThink Logistics, etc. will be preferred.

Key Skills

Key Account Management | Account Management | Business Development | E-commerce Logistics | Logistics Aggregator | E-commerce | D2C | Last Mile Delivery | Sales | Upselling | Cross-selling | Customer Retention | Revenue Growth | Client Relationship Management | Negotiation

📌 Key Accounts Manager (Gurugram)
🏢 Reset Supply chain
📍 Gurugram