About the Role

We are looking for an experienced and confident IT Sales & Client Relationship Executive/Manager who can independently handle clients, understand their business requirements, explain our IT and digital services, prepare and manage plans/packages, maintain client records, and coordinate with the internal team for successful project delivery.

The ideal candidate should have a solid understanding of IT services, websites, digital marketing and web development, along with excellent communication, sales and client-handling skills.

This is a multi-responsibility role, so we are looking for someone who can confidently manage clients as well as day-to-day sales and administrative activities.

Key Responsibilities1. Client Handling & Relationship Management

- Communicate with existing and potential clients through calls, WhatsApp, email and meetings.
- Understand clients' business requirements and suggest suitable IT solutions.
- Handle client queries professionally and provide timely responses.
- Build and maintain strong long-term relationships with clients.
- Follow up with clients regarding quotations, payments, projects and renewals.
- Handle client complaints and coordinate with the relevant team to resolve issues.
- Maintain professional communication throughout the customer journey.
- Conduct client meetings and presentations whenever required.

1. IT Sales

- Generate and convert leads for IT and digital services.
- Explain company services, packages and plans to prospective clients.
- Understand client requirements and recommend appropriate solutions.
- Prepare quotations and proposals.
- Negotiate with clients and close deals.
- Follow up consistently with leads until conversion.
- Maintain a proper record of leads, follow-ups and conversions.
- Achieve monthly sales and revenue targets.

1. IT & Website Understanding

The candidate should have a good practical understanding of IT services and should be able to understand and explain:

- Website development
- Website design
- WordPress websites
- E-commerce websites
- Landing pages
- Domain & hosting
- Website maintenance
- SEO
- Google Ads
- Social media marketing
- Digital marketing
- Mobile app development
- Website redesign and upgrades
- Basic website technical requirements

The candidate does not necessarily need to be a developer,



but must be technically aware enough to understand client requirements and communicate effectively with developers/designers.

1. Plan & Package Management

- Understand all company service plans and packages.
- Clearly explain inclusions, pricing, timelines and deliverables to clients.
- Help clients select the appropriate package according to their requirements.
- Maintain updated records of plans purchased by clients.
- Coordinate with the technical/team members regarding project requirements.
- Ensure that the client understands exactly what is included in the selected plan.

1. Client & Project Coordination

- Collect complete project requirements from clients.
- Coordinate between clients and internal development/design/marketing teams.
- Ensure requirements are properly communicated to the concerned team.
- Follow up on project progress.
- Keep clients updated about project status.
- Coordinate revisions, approvals and final delivery.
- Ensure proper documentation of client requirements.

1. Data Entry & Record Management

The candidate will also be responsible for maintaining accurate records, including:
- Client details
- Lead entries
- Follow-up entries
- Sales records
- Quotations
- Payments
- Packages/plans purchased
- Project details
- Client requirements
- Renewal information
- Daily sales/activity records

The candidate should be comfortable working with Excel/Google Sheets/CRM or company registers and must maintain accurate and organized records.

1. Daily Office Responsibilities

- Maintain daily sales and client records.
- Update registers and spreadsheets regularly.
- Follow up with pending leads and clients.
- Track quotations and pending payments.
- Coordinate with internal teams.
- Prepare daily/weekly sales updates.
- Maintain proper documentation.
- Handle other client-related and sales-related responsibilities assigned by management.

Required Skills
- Excellent communication skills
- Strong client-handling ability
- Strong sales and negotiation skills
- IT services knowledge




- Website understanding
- Good understanding of digital marketing
- Good follow-up skills
- Good presentation skills
- Problem-solving ability
- Strong organizational skills
- Ability to manage multiple clients simultaneously
- Good knowledge of Excel/Google Sheets
- Ability to maintain accurate records
- Professional attitude
- Ability to work independently

Required Experience 3–4+ years of experience in any of the following areas:

- IT Sales
- Software Sales
- Website Sales
- Digital Marketing Sales
- IT Business Development
- Client Relationship Management
- IT Service Sales
- Web Development Company
- Digital Marketing Agency

Candidates with experience in an IT company, web development company or digital marketing agency will be preferred.

Candidate Profile

We are looking for someone who is:

- Confident while speaking with clients
- Comfortable handling clients independently
- Technically aware of IT services
- Good at understanding websites and digital services
- Capable of explaining packages and plans
- Strong in sales and closing deals
- Organized with client records and entries
- Responsible for follow-ups
- Able to coordinate between clients and technical teams
- Comfortable taking ownership of assigned work

Qualifications Any Graduate / Bachelor's Degree preferred.

Relevant experience and practical knowledge will be given more importance than the degree.

Salary

₹40,000 – ₹60,000 per month

Salary will depend on

- Relevant experience
- IT knowledge
- Client-handling skills
- Sales performance
- Communication skills
- Overall capability

Important Requirement This position is not limited to sales.

The selected candidate should be capable of handling Sales + Client Relationship + IT Service Understanding + Client Coordination + Data Entry/Records + Follow-ups.

Candidates who have only telecalling experience and do not have sufficient IT/service knowledge may not be suitable for this position.

How to Apply

Interested candidates can apply with:

- Updated Resume
- Total years of experience
- Current/Last salary
- Expected salary
- Notice period
- Brief description of relevant IT sales/client-handling experience

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time

Work Location: In person

📌 IT Sales & Client Relationship Executive (Sahibzada Ajit Singh Nagar)
🏢 Solutions1313
📍 Sahibzada Ajit Singh Nagar