An international voice process involves handling inbound or outbound phone calls with global customers (such as in the US, UK, or Australia) to provide support, solve queries, or drive sales. [1, 2]Job Overview & Summary
- Role: Customer Service / Sales Representative (International Voice Process)
- Mode: Usually Work From Office (WFO)
- Shifts: Rotational or night shifts (US/UK timings) [1, 2, 3]
Key Responsibilities
- Call Handling: Manage inbound and outbound international phone calls professionally.
- Problem Solving: Listen to customer issues, troubleshoot, and provide accurate resolutions.
- Sales & Support: Promote products, explain benefits, or handle billing and account inquiries.
- Documentation: Update customer details and interaction notes in the CRM system.
- Targets: Meet quality, productivity,
and first-call resolution targets. [1, 2]
Key Requirements & Eligibility
- Education: High school diploma (12th pass) or a bachelor's degree.
- Communication: Excellent spoken and written English communication skills.
- Experience: Freshers or candidates with 0–3 years of BPO or voice process experience.
- Flexibility: Comfortable working in night shifts and rotational off days.