Key Responsibilities

Lead Generation

- Identify potential B2C customers through digital channels.
- Generate new business leads using online platforms and customer databases.
- Conduct cold calling and warm calling to prospective customers.
- Follow up on website inquiries and marketing-generated leads.
- Build and maintain a healthy sales pipeline.
- Re-engage inactive and existing customers to generate repeat business.

Sales Conversion

- Understand customer requirements and buying preferences.
- Recommend suitable products and solutions.
- Convert inquiries into confirmed orders.
- Achieve monthly sales targets.
- Upsell and cross-sell products where appropriate.
- Follow up consistently until order confirmation.

Customer Communication

- Handle customer inquiries via phone, email, WhatsApp, website chat, and other approved communication channels.
- Maintain professional and timely communication throughout the sales process.
- Respond promptly to customer queries before order confirmation.
- Provide accurate product, pricing, stock availability, and delivery information.

Digital Sales & Promotions

- Promotion through WhatsApp, email, SMS, and other approved digital communication channels.
- Execute promotional campaigns to increase website traffic and conversions.
- Use customer databases to run targeted follow-up and promotional activities.
- Encourage repeat purchases through regular customer engagement.
- Support seasonal offers, product launches, and promotional campaigns on Deorkart.

Sales Activity Management

- Update lead status in the CRM.




- Maintain accurate records of customer interactions.
- Record sales activities and outcomes.
- Submit daily call reports and sales activity reports.

Sales Pipeline Management

- Track inquiries from first contact to order confirmation.
- Prioritize high-potential opportunities.
- Follow up regularly on abandoned carts, pending quotations, and customer inquiries.
- Escalate customer issues internally whenever required to ensure timely resolution.

Website Sales Management

- Monitor and respond promptly to inquiries received through the Deorkart website.
- Ensure maximum conversion of website inquiries into confirmed orders.
- Coordinate with internal teams for smooth order processing after sales confirmation.
- Identify opportunities to improve website sales performance based on customer feedback and inquiry trends.

Visibility & Information Access

- View available stock quantities for customer discussions.
- View order and consignment status updates.
- Access customer and sales reports required for sales activities.
- Use CRM and dashboards for informed customer communication.

Required Qualifications

- Bachelor's Degree in Commerce, Business Administration,



Marketing, or a related field.
- 1–3 years of experience in Inside Sales, Sales Coordination, Customer Support, or Telecalling (Freshers with excellent communication skills may also apply).

Required Skills

- Excellent verbal and written communication skills.
- Strong telecalling and customer handling skills.
- Knowledge of CRM software and Microsoft Office (Excel, Word, Outlook).
- Experience handling website and e-commerce orders is preferred.
- Good organizational and multitasking abilities.
- Solid follow-up and coordination skills.
- Ability to work independently and as part of a team.
- Customer-focused with problem-solving abilities.

Preferred Experience

- Experience in inside sales or customer support.
- Experience managing online sales portals and website inquiries.
- Knowledge of order processing and sales documentation.
- Experience working with CRM systems and sales reporting.
- Familiarity with medical devices, healthcare products, or manufacturing industries is an added advantage.

What We Offer

- Professional growth opportunities.
- Supportive and collaborative work environment.
- Hands-on experience with CRM, inside sales, and e-commerce operations.
- Training and career development opportunities.

Join with us and become part of a team dedicated to delivering quality products while providing exceptional customer service. Interested candidates may send their updated CV to [email protected] or (phone hidden)

📌 Inside Sales Executive (Kerala)
🏢 Penta Orthodontics
📍 Kerala