Responsible for the efficient functioning of the OP ER/Triage. Adherence to Nursing Clinical standards:Responsible for the Op ER routine, equipment and patients.Ensures professional handover and takeover of shift.
Responsibilities
- Adherence to Nursing Clinical standards.
- Responsible for the Op ER routine, equipment and patients.
- Ensures professional handover and takeover of shift.
- Coordinates closely with Guest Relations to plan resource deployment based on appointments; when expected to be busy, to escalate if resources are required.
- Understands patient consultant requirements and plans resource deployment.
- Ensures productive staffing, material and equipment availability.
- Assigns duty ensuring mix of experience and skill, senior and junior, per shift.
- Ensures nurses are competent and can handle tasks assigned to them.
- Ensures nurses follow the protocols without exception.
- Responsible for accurate medical history of the patient required by the consulting physician.
- Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates.
- Ensure all investigations are carried out as advised by the doctor.
- Handles emergencies competently calmly; provides guidance decisions in a timely manner.
- Ensures NS is informed of any incidents immediately.
- Ensures medication safety and practices patient safety protocols.
- Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas.
- Provides health education and counseling to patient and attendants.
- Implements the infection control practices.
- Implements NABH Nursing Excellence standards.
- Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available.
- Maintain records, reports and registers as per organizational standards.
- Accurately captures data, ensures documentation is complete and correct, tracks Nursing Quality Indicators and reports accurately.
- Responsible for Inventory management and cost control; ensures no misuse or wastage.
- Co-ordinates with Billing team regarding investigations and billing activities.
- Works closely with clinical services team to ensure efficient care.
- Responsible for Outstanding Service Experience Delivery:Ensures team is well-groomed as per standard; maintain discipline and decorum.
- Responsible for the implementation of the Service Vision ensures Nurses deliver services that delight customers.
- Manages the OP floor services, coordinating with support service departments to ensure customers are comfortable and services are as per standard.
- Maintains cordial inter-personal relationship within the team and other departments.
- Consultant Relationship:Has a good relationship with consultants and works well with them.
- Team Inspires and leads team effectively.
- Creates and maintains cordial relationships within the team and with other departments.
- Ensure Induction and training of team as per protocol.
- Prepare effective training modules, regularly conducts coaching at bedside to enhance team skills on the job.
- Conduct appraisals fairly and objectively; encourages and helps develop team skills.