Job Summary

We are seeking a detail-oriented and customer-focused Contact Center Executive to support HR operations through email and chat channels. The role involves assisting employees, contractors, and managers with HR-related queries, onboarding, documentation, workforce operations, and policy-related requests while ensuring a high level of service excellence.

Key Responsibilities

- Respond to employee and manager inquiries via email and chat in a timely and professional manner.
- Provide support for onboarding, offboarding, workforce administration, and employee lifecycle processes.
- Assist with HR documentation, letters, system access requests, and employee records management.
- Track and manage HR tickets within agreed service levels (SLAs).
- Coordinate with HR, Recruitment, Payroll, Procurement, and other support teams to resolve employee concerns.
- Maintain accurate records of employee interactions and case updates.
- Escalate complex issues to appropriate stakeholders when required.
- Ensure adherence to company policies, data privacy, and compliance requirements.
- Support HR process improvement initiatives and operational reporting.

Required Skills & Qualifications





- Bachelor's degree in Human Resources, Business Administration, or any related field.
- Robust written and verbal communication skills.
- Good knowledge of HR operations and employee lifecycle processes.
- Proficiency in MS Office applications, especially Excel and Outlook.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Customer-centric mindset with excellent problem-solving abilities.

Preferred Experience

- 0-3 years of experience in HR Operations, Shared Services, Contact Center, or Employee Support functions.
- Experience with HRMS tools, ticketing systems, or workforce management platforms.
- Prior experience supporting employees through email and chat channels.

Key Competencies

- HR Operations Support
- Employee Relations & Service Delivery
- Case Management
- Communication Skills
- Process Compliance
- Stakeholder Management
- Time Management & Multitasking

Experience: 0-2 Years Shift: Flexible/Rotational (11AM-8PM)

Project: EY

📌 Hr Operations Analyst (Bengaluru)
🏢 Net Connect
📍 Bengaluru