Key Responsibilities

- Supervise, coordinate, and monitor the daily activities of housekeeping staff to ensure efficient workflow and compliance with established standards.

- Allocate duties and work assignments to housekeeping personnel based on operational requirements, occupancy levels, and departmental priorities.

- Conduct regular inspections of guest rooms, public areas, back-of-house areas, and other assigned spaces to ensure required standards of cleanliness and presentation are consistently maintained.

- Monitor the quality and appropriate use of cleaning chemicals, equipment, linen, guest supplies, amenities, and other housekeeping materials.

- Maintain accurate records relating to linen, housekeeping supplies, equipment, inventory, attendance, room inspections, and lost-and-found items.

- Coordinate closely with Front Office, Maintenance/Engineering, and other departments regarding room status, maintenance requirements, guest requests, and operational priorities.

- Identify and report maintenance defects, damages, safety hazards, and other deficiencies promptly to the appropriate department for corrective action.

- Respond professionally to guest requests, concerns, and complaints relating to housekeeping services and ensure timely resolution.

- Provide effective training, guidance, and on-the-job support to housekeeping employees to promote consistent service standards and skilled conduct.

- Monitor staff performance, attendance,



grooming, discipline, productivity, and compliance with departmental policies and procedures.

- Ensure compliance with organizational policies, Standard Operating Procedures (SOPs), occupational health and safety requirements, hygiene standards, and applicable regulations.

- Identify operational issues and staff concerns and provide appropriate assistance, guidance, or escalation to management when required.

- Promote teamwork, effective communication, professional conduct, and a positive working environment within the housekeeping department.

- Participate in departmental meetings, inspections, audits, training programs, and continuous improvement initiatives.

- Ensure adequate housekeeping coverage during peak operational periods and respond effectively to changing business and guest requirements.

- Support emergency preparedness and ensure housekeeping staff are familiar with relevant safety and emergency procedures.

Key Performance Areas

- Cleanliness and presentation standards

- Guest satisfaction and service quality

- Staff productivity and performance

- Compliance with SOPs and safety standards

- Inventory and cost control

- Linen and equipment management

- Staff training and development

- Interdepartmental coordination

- Timely resolution of guest and operational concerns

- Health, hygiene, and workplace safety

📌 Housekeeping Supervisor (Karwar)
🏢 Sterling Holidays
📍 Karwar