Head Finance and Accounting (F&A;) Quality

nLocation: India (Open)

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nRole Purpose

nLead the design, deployment, governance, and continuous improvement of an independent Finance & Accounting Quality function across Procure-to-Pay (PTP), Order-to-Cash (OTC), Record to-Report (RTR), FP&A;, Master Data, and other F&A; towers.

nThe role is responsible for establishing a centralized quality operating model that drives transaction accuracy, control compliance, defect prevention, customer satisfaction, operational excellence, and delivery risk reduction across all F&A; engagements.

nThis leader will build and institutionalize a scalable quality governance framework covering quality methodology, sampling strategy, control validation, calibration, RCA, training, certification, reporting, and continuous improvement.

nThe role will also own governance of process-related training across F&A;, ensuring that teams are trained, assessed, and certified on approved processes, SOPs, desktop procedures, job aids, controls, and client-specific requirements before performing activities independently.

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nKey Responsibilities

n1. Quality Function Establishment & Governance

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- Design and institutionalize an enterprise-wide F&A; Quality Management Framework.
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- Establish independent QC operations across all F&A; towers.
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- Define quality governance structure, operating cadence, escalation mechanisms, and review forums.
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- Standardize defect taxonomy, scoring methodology, quality criteria, and control requirements.
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- Create quality policies, SOPs, and governance standards.
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n2. Deployment of Dedicated QC Organization

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- Build and scale centralized and account-level QC teams.
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- Define QC staffing models, spans, and coverage ratios.
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- Drive deployment of QC Leads, Analysts, Calibration Specialists, and Quality Managers.
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- Establish quality operating rhythms across all accounts.
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- Ensure independence of quality teams from transaction processing teams.
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n3. Quality Control Framework

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- Define risk-based sampling methodology across PTP, OTC, RTR, FP&A;, and Master Data.
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- Establish process-specific quality checklists and evaluation parameters.
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- Implement layered quality reviews, control validation, and QA audit mechanisms.
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- Drive quality coverage enhancement for high-risk and judgment-intensive activities.
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n4. RCA and Defect Prevention

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- Establish structured defect prevention programs.
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- Lead root cause analysis governance for all critical quality failures.
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- Drive corrective and preventive action programs.
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- Create enterprise defect repositories and knowledge-sharing mechanisms.
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- Ensure closure tracking and effectiveness validation of improvement actions.
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n5. Process Training Governance, Calibration & Capability Assurance

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- Establish periodic calibration programs across all F&A; towers.
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- Drive certification and accreditation programs for Operations and QC teams.
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- Create quality knowledge repositories and training curriculum.
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- Lead bottom-quartile improvement initiatives.
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- Institutionalize process-specific competency assessments.
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- Own governance of process training across PTP, OTC, RTR, FP&A;, Master Data, and other F&A; processes.
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- Ensure all employees complete role-based training on approved SOPs, desktop procedures, job aids, controls, policies, and client-specific requirements.
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- Implement training-needs analysis linked to quality defects, process changes, audit findings, customer feedback, and control failures.
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- Establish training calendars, trainer qualification standards, attendance and completion tracking, knowledge assessments, certification criteria, and refresher-training triggers.
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- Ensure new hires and employees moving to new activities are certified before independent processing or system access, in line with applicable operational requirements.
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- Govern SOP and training-content currency through version control, periodic reviews, approval workflows, and timely updates following process or policy changes.
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- Monitor training effectiveness through post-training quality performance, assessment results, error recurrence, control adherence, and action closure.
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- Provide leadership visibility through training-compliance dashboards, overdue actions, certification status, capability risks, and improvement plans.
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n6. Metrics, Reporting & Analytics





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- Build enterprise quality dashboards and scorecards.
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- Track accuracy, defect density, customer defects, audit findings, control failures, RCA closure, sampling coverage, and training effectiveness.
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- Present quality performance reviews to leadership and clients.
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- Drive predictive quality analytics and trend identification.
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n7. Client Governance

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- Act as quality SME during client reviews and governance meetings.
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- Lead customer defect management and remediation programs.
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- Provide executive updates on quality health, risks, and mitigation strategies.
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- Support quality commitments during transitions and current deal mobilization.
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n8. Continuous Improvement

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- Partner with Transformation, Operational Excellence, Lean Six Sigma, and Automation teams.
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- Identify systemic quality improvement opportunities.
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- Drive process standardization across accounts.
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- Improve first-time-right performance and reduce recurring errors.
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- Build a prevention-focused quality culture.
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nRequired Qualifications

nEducational Qualification

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- CA / CMA / CPA / MBA Finance / M.Com or equivalent.
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- Lean Six Sigma Green Belt mandatory.
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- Lean Six Sigma Black Belt preferred.
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nExperience

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- 15-20 years of overall F&A;/BPS operations experience.
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- Minimum 8-10 years in Quality, Audit, Controls, Compliance, Operational Excellence, or Governance roles.
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- Proven experience setting up dedicated Quality/QA/QC functions for large-scale F&A; operations.
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- Experience managing multi-tower F&A; environments covering PTP, OTC, RTR, FP&A;, Master Data, and preferably Treasury / Tax.
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nMandatory Experience

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- Creating centralized QA/QC organizations.
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- Designing sampling and quality frameworks.
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- Quality scorecard design and deployment.
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- Internal audit and control adherence.
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- Defect management and RCA governance.
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- Client governance and executive reporting.
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- Quality Control Team setup and capability development.
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- Governance of process training, SOP readiness, knowledge assessment, certification, and training-effectiveness measurement.
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- Experience establishing learning governance for new hires, cross-training, process changes, refresher training, and remedial training linked to quality outcomes.
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📌 Head - Finance & Accounting Quality (New Delhi)
🏢 Tata Consultancy Services
📍 New Delhi