Job Summary:-

The General Manager Service is responsible for managing the complete after-sales and vehicle service operations, ensuring high customer satisfaction, workshop profitability, service revenue growth, operational efficiency, and adherence to quality standards.

The role will lead workshop operations, service teams, customer experience, technical support, spare-parts coordination, warranty processes, and service-network development.

Key Responsibilities

- Manage overall workshop and service operations.
- Achieve monthly, quarterly, and annual service revenue targets.
- Improve workshop capacity utilization and technician productivity.
- Drive customer satisfaction and improve the overall ownership experience.
- Monitor customer complaints, feedback, CSI/NPS, and service quality.
- Improve service appointment, vehicle reception, repair authorization, and delivery processes.
- Own service department revenue and profitability.
- Monitor labour revenue, parts revenue,



value-added services, and other service income.
- Control operating costs without compromising service quality.
- Develop strategies for increasing customer-pay and repeat service business.
- Ensure proper allocation of jobs and timely vehicle movement through the workshop.
- Monitor repeat repairs, job-card aging, and pending vehicles.
- Ensure proper workshop housekeeping, safety, and 5S practices.
- Coordinate with the Parts team to maintain adequate availability of rapid-moving parts.
- Monitor parts inventory and stock ageing.
- Coordinate with OEMs and suppliers regarding parts requirements and availability.
- Ensure compliance with manufacturer/OEM technical standards where applicable.

Interested folks please share your application @ [email protected]

📌 General Manager Service (Gurugram)
🏢 Discovery Motors
📍 Gurugram