Position : General Services Administration Lead
Key Responsibilities
- General Services &
- Facility Operations
- Lead day-to-day GSA and workplace operations.
- Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, workplace support and other soft services.
- Conduct regular site inspections and identify operational gaps.
- Ensure all facility-related complaints and requests are resolved within agreed SLAs.
- Maintain high standards of cleanliness, hygiene, ambience and workplace experience.
- Team Management
- Supervise and guide GSA executives, housekeeping, pantry and other support staff.
- Prepare manpower deployment and shift rosters.
- Monitor attendance, grooming, performance and productivity.
- Conduct daily briefings and ensure teams follow SOPs and site requirements.
- Train and motivate team members to improve service quality.
- Vendor Management
- Coordinate with service providers and contractors.
- Monitor vendor performance against agreed SLAs/KPIs.
- Track manpower, attendance, consumables and service quality.
- Escalate recurring service gaps and drive corrective actions.
- Support vendor evaluations, billing validation and performance reviews.
- Client &
- Stakeholder Management
- Act as the primary GSA SPOC for employees, client representatives and internal stakeholders.
- Handle workplace-related requests, complaints and escalations professionally.
- Coordinate with Security, Engineering, EHS, Transport, IT and other support functions.
- Maintain effective communication with business stakeholders.
- Events &
- Workplace Experience
- Support planning and execution of employee events, engagement activities and special programs.
- Coordinate seating, catering, housekeeping, AV and other event requirements.
- Ensure the workplace is event-ready and services are delivered without disruption.
- Compliance &
- Safety
- Ensure compliance with site SOPs,
safety requirements and statutory guidelines.
- Conduct regular inspections and maintain required records.
- Support internal and external audits.
- Ensure proper implementation of emergency response and incident-reporting procedures.
- Inventory &
- Cost Control
- Monitor GSA consumables, stationery, pantry supplies and other workplace inventory.
- Maintain minimum/maximum stock levels.
- Reduce wastage and identify opportunities for cost optimization.
- Validate vendor bills against manpower, service delivery and agreed scope.
- Reporting &
- MIS
- Prepare daily/weekly/monthly reports covering:Attendance and manpowerComplaints and closure statusVendor performanceConsumable usageEvents and workplace activitiesIncidents and escalationsSLA/KPI performance
- Maintain trackers and dashboards for management review.
Key Skills
- Strong people and team-management skills
- Excellent communication and stakeholder-management skills
- Vendor and contract management
- Good knowledge of workplace/facilities operations
- Problem-solving and escalation-management ability
- Event and employee-engagement coordination
- Strong MS Office/Excel and reporting skills
- Ability to work under pressure and manage multiple priorities
Qualification &
- Experience
- Graduate degree/diploma in Facilities Management, Administration, Hospitality, Operations or related field.
- 5–8 years of relevant experience in corporate facilities, workplace management, hospitality or integrated facilities management.
- Prior experience managing outsourced manpower and vendors is preferred.
- Experience in a corporate/MNC setting will be an advantage.
Key Performance Indicators
- SLA/KPI compliance
- Employee/customer satisfaction
- Complaint resolution TAT
- Vendor performance
- Audit and compliance scores
- Manpower productivity
- Cost and consumable optimization
- Workplace service quality
- Successful execution of events and special projects
📌 General Services Administration Lead (Bengaluru)
🏢 JLL
📍 Bengaluru