Designation: General Manager Business Operations

Industry: Real Estate

Experience: 4–7 Years

Level: Mid-Level

Employment Type: Full time

Qualification: Bachelor's degree in Business Administration, Management, Commerce, Engineering, Real Estate, or a related field.

Preferred: MBA/PGDM in Operations, Management, Finance, or a related specialization.

Key Responsibilities

Owner & Management Coordination

- Act as the primary point of contact between the Owner and Department Heads.
- Translate management instructions into clear tasks, responsibilities, timelines, and deliverables.
- Track implementation of management decisions.
- Provide structured progress updates to the Owner.
- Escalate critical operational issues, risks, and delays.

Cross-Functional Management Coordinate with key departments including:

- Sales & Presales
- Marketing & CRM
- Finance & Accounts
- HR & Administration
- Legal
- Operations
- Projects / Construction
- Procurement
- Customer Service

• Business Development

- Track interdepartmental dependencies.
- Conduct regular department review meetings.
- Ensure departmental activities remain aligned with organizational priorities.

Task Management &

• Follow-Up

- Assign tasks based on management priorities.
- Define responsibilities, expected outcomes, and timelines.
- Maintain centralized task and project trackers.
- Follow up with department heads on pending activities.
- Identify delays and coordinate corrective actions.

Business Operations

- Oversee day-to-day organizational operations.
- Monitor departmental performance.
- Identify operational bottlenecks and inefficiencies.
- Support teams in resolving operational challenges.
- Ensure urgent business requirements are addressed on priority.

Systems &

• Process Improvement

- Review and improve organizational workflows, SOPs, and processes.
- Identify gaps, duplication, delays, and inefficiencies.
- Implement standardized reporting, documentation, approval,



and communication systems.
- Establish MIS, accountability systems, escalation matrices, and review mechanisms.

Performance Monitoring

- Track department-wise KPIs, deliverables, timelines, and commitments.
- Identify performance gaps and coordinate corrective action plans.
- Maintain management dashboards and reports.
- Provide objective performance updates to the Owner.

Real Estate Business Coordination

- Coordinate across Sales, Projects, CRM, Finance, Legal, Marketing, and Operations.
- Track project milestones and key business activities.
- Monitor areas such as sales, customer servicing, construction progress, collections, documentation, and marketing.
- Ensure critical business information reaches management on time.

MIS &

• Documentation

- Develop standardized management reporting formats.
- Maintain organizational MIS and task trackers.
- Consolidate department-wise reports into management summaries.
- Maintain records of decisions, approvals, responsibilities, and action points.

Problem Solving &

• Decision Support

- Identify operational issues proactively.
- Analyse recurring problems and their root causes.
- Coordinate cross-functional issue resolution.
- Evaluate solutions and present recommendations to management.
- Support the Owner with accurate and timely information for business decisions.

Ideal Candidate We are looking for someone with:

4–7 years of relevant experience in Business Operations / General Management / Operations Management

Strong experience coordinating with senior management and multiple departments

Excellent communication and follow-up skills

Strong organizational and analytical abilities

Experience with MIS, KPIs, reporting, task tracking, and process improvement

Ability to manage multiple priorities and cross-functional teams

Strong problem-solving and decision-support capabilities

Experience in the Real Estate / Construction industry will be an advantage

Strong proficiency in MS Excel and management reporting tools

📌 General Manager (Pune)
🏢 Only-B2B
📍 Pune