Front Office Operations

- Manage day-to-day operations of the hospital reception/front office.

- Ensure smooth patient registration, appointment scheduling, admission, discharge coordination, and information-desk activities.

- Monitor patient and visitor flow and minimize waiting time.

- Ensure accurate collection and maintenance of patient information and documentation.

- Coordinate VIP, corporate, insurance, and emergency patient requirements as applicable.

2. Team Management

- Supervise, train, and motivate front office executives and reception staff.

- Prepare duty rosters and ensure adequate staffing across shifts.

- Monitor attendance, punctuality, grooming, discipline, and work performance.

- Conduct regular team briefings and provide feedback/coaching.

3.

Patient

Experience

- Maintain high standards of patient service and hospitality.

- Handle patient/attendant queries, complaints, and escalations professionally.

- Coordinate with concerned departments to resolve service-related issues promptly.

- Collect and review patient feedback and identify opportunities for improvement.

4.

Coordination With Other

Departments

- Coordinate with OPD, IPD, Emergency, Billing, Nursing, Diagnostics, Pharmacy, Insurance/TPA, Medical Records, and other departments.





- Ensure timely communication of patient-related information between departments.

- Support smooth admission, transfer, and discharge processes.

5. Billing, Insurance & TPA Coordination

- Coordinate with billing and insurance/TPA teams regarding patient requirements.

- Ensure that required documents and approvals are collected and communicated appropriately.

- Follow up on pending documentation or authorization issues affecting patient services.

6. Process & Quality Management

- Ensure compliance with hospital SOPs, policies, and service standards.

- Maintain confidentiality and security of patient information.

- Monitor key operational indicators such as registration time, waiting time, complaints, and patient satisfaction.

- Participate in internal audits, quality initiatives, and accreditation-related activities such as NABH requirements, where applicable.

7. Reporting & Administration

- Prepare daily/weekly/monthly operational reports as required.

- Monitor front office records, registers, and documentation.

- Identify operational gaps and recommend corrective actions to management.

- Assist hospital management in implementing current systems, processes, and patient-service initiatives.

📌 Front Office Manager (Hubballi)
🏢 Health Care Global Enterprises
📍 Hubballi