Job Summary The Front Office Executive is responsible for welcoming customers, managing the front-of-house operations, assisting customers with their requirements, coordinating with the kitchen and service team, and ensuring a smooth and pleasant customer experience.
Key Responsibilities
- Welcome and greet customers in a friendly and professional manner.
- Guide customers regarding the menu, food items, pricing, offers, and available services.
- Assist customers with their orders and resolve basic queries or concerns.
- Coordinate with the billing counter, kitchen, and service staff to ensure smooth operations.
- Monitor the dining area and ensure tables and customer areas are clean and organized.
- Assist customers with special requests and provide appropriate information about food items.
- Handle customer complaints politely and escalate reliable issues to the Restaurant Manager.
- Ensure proper coordination during peak hours to minimize customer waiting time.
- Support billing and cashier operations when required.
- Monitor availability of menu items and communicate stock/availability information to customers.
- Maintain a professional appearance and follow the restaurant’s grooming and hygiene standards.
- Assist with opening and closing duties as assigned.
- Maintain a welcoming, clean, and organized front office/customer service area.
- Follow restaurant policies, food safety requirements, and customer service standards.
- Perform other duties assigned by the Restaurant Manager.
Skills & Qualifications
- Minimum qualification: Plus Two / Higher Secondary.
- Previous experience in a restaurant, hotel, retail, or customer service role is preferred.
- Good communication and interpersonal skills.
- Pleasant personality with a customer-focused attitude.
- Basic computer knowledge is an advantage.
- Ability to handle customer queries and complaints calmly and professionally.
- Good teamwork and coordination skills.
- Ability to work efficiently during busy hours.
- Honest, punctual, well-groomed, and responsible.
- Willingness to work in shifts, including weekends and holidays.