- Welcome and greet guests/customers professionally.

- Handle check-in and check-out procedures.

- Manage reservations, bookings, cancellations, and room/customer information.

- Answer phone calls, emails, and customer inquiries.

- Provide information about hotel/services, facilities, and local attractions.

- Handle customer requests, complaints, and feedback politely.

- Coordinate with housekeeping, maintenance, security, and other departments.

- Maintain accurate records and update guest/customer information.

- Handle payments, invoices, receipts, and basic cash/card transactions when required.

- Maintain the front desk and reception area in a clean and qualified manner.

- Follow company policies, safety procedures, and customer-service standards.

- Assist with administrative tasks such as reports, documentation, and data entry.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Flexible schedule

- Food provided

Work Location: In person

📌 Front Office Associate (Mussoorie)
🏢 Novello globe hotel u0026 Resorts
📍 Mussoorie