- Manage front desk & reception operations
- Handle billing, payments & basic documentation
- Attend and handle walk-in enquiries and phone calls
- Conduct lead follow-ups and convert enquiries into memberships
- Assist members on the gym floor
- Maintain accurate member and lead records
- Coordinate with the sales, fitness & management teams
- Ensure a skilled and welcoming experience for every member and visitor
Candidate Profile
- Good communication and interpersonal skills
- Presentable and customer-friendly personality
- Sales-oriented with a target-driven approach
- Basic computer knowledge
- Working knowledge of Google Sheets/Excel and CRM software will be an advantage
- Ability to handle multiple responsibilities efficiently
- Prior experience in gym, fitness, hospitality, sales or front-desk operations will be an advantage