Financial Services Process Quality Auditor - Bangalore/Pune Location (Bengaluru)

Financial Services Process Quality Auditor - Bangalore/Pune Location (Bengaluru)

27 Sep
|
Genpact
|
Bengaluru

27 Sep

Genpact

Bengaluru

Role & responsibilities

Evaluate voice interactions against strict scorecards for accuracy, empathy, tone, and compliance.

Investigate quality failures to uncover systemic issues and drive proactive solutions.

Partner with QA peers, Training, and Operations leadership for consistent evaluations.

Identify recurring error patterns to recommend targeted refresher modules and coaching.

Monitor core indicators including CSAT, QA scores, First-Contact Resolution (FCR), and compliance adherence.

Preferred candidate profile

Location: Pune / Bangalore

Work Shift: US Time Shift

Experience Required: 3+ years in total

Education: Graduates can apply.

Hands-on experience in voice auditing / call quality monitoring

Experience in Financial services/finance domain

Decent communication skills.

Flexibility for US shifts.

https://lnkd.in/p/djbbF5Wz

📌 Financial Services Process Quality Auditor - Bangalore/Pune Location (Bengaluru)
🏢 Genpact
📍 Bengaluru

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