- Coordinate fabric development and samples including lab-dips, strike-ois, PP samples, bulk lot samples and quality samples as per customer requirements.
- Coordinate sample testing, approvals and mary dispatch of samples to customers.
- Act as a key point of contact for assigned customers and provide regular updates on order status, samples, approvals and deliveries.
- Coordinate with Sales, Sourcing, Producon, Quality, Logistics and Finance teams to ensure smooth and timely order execution.
- Monitor orders against TA plans, follow up with relevant teams and proacvely highlight potential delays or risks.
- Coordinate purchase orders, customer conirmations, commercial approvals, advance payments and dispatch-related documentaon as required.
- Maintain accurate records of inquiries, orders, samples, approvals, testing reports, production status, dispatches and customer communicaon.
- Support inquiry management by coordinang samples and quotations with the Sales team and following up for order conversion.
- Handle routine customer queries, feedback and service concerns and coordinate with relevant teams for resoluon.
- Coordinate dispatch planning and ensure delivery-related documents and informaon are shared with customers on me.
Required Skills
- Fabric and textile knowledge
- Merchandising and order coordinaon
- Customer servicing and communicaon
- Sample development and approval coordinaon
- Production and cross-functional coordinaon
- Inquiry and follow-up management
- Valuable understanding of TA / order tracking
- Documentation and record management
- MS Excel / ERP / system handling
- Attention to detail
- Planning and organizational skills
- Problem-solving ability
- Customer-oriented approach
- Accountability and ownership
- Willingness to learn