Role & responsibilities

- Provide Level 2/Level 3 support for hardware, software, and networking issues.

- Manage endpoint patching, security updates, and compliance.

- Deploy and manage devices using Microsoft Intune and Windows Autopilot.

- Troubleshoot and resolve desktop, laptop, and peripheral hardware issues.

- Administer Active Directory user accounts, permissions, and access controls.

- Maintain IT asset inventory and support device lifecycle management.

- Deliver onsite and remote IT support to end users.

- Create and maintain technical documentation and support records.

- Coordinate with vendors for hardware support and issue resolution.

Required Skills

- Solid knowledge of Windows 10/11, Active Directory, Microsoft 365, BitLocker/TPM, and endpoint security.

- Hands-on experience with Intune, Windows Autopilot, ManageEngine Endpoint Central (Desktop Central), and Qualys.





- Experience with endpoint patch management and software deployment.

- Excellent troubleshooting, customer service, and communication skills.

- Ability to work independently in a fast-paced enterprise environment.

- Experience in vendor coordination and asset management.

Qualifications & Experience

- Bachelor's degree in IT, Computer Science, or related field but not mandatory.

- 5+ years of experience in Desktop Engineering, Endpoint Management, or IT Support.

- Microsoft/CCNA certifications are an added advantage.

Preferred Skills: Intune, Hardware, Autopilot, Endpoint Security, Active Directory, Microsoft 365, Asset Management, Vendor Management.

📌 End User Support Specialist (Thane)
🏢 Euronet Services India
📍 Thane