Key Role – Ecommerce Operations & Customer Support Order & Inventory Management (Need South Indian Language Speaking Candidates)

Manage order processing — from customer confirmation to dispatch and delivery. Coordinate with logistics and warehouse teams for timely order fulfillment.

Monitor stock levels to avoid out-of-stock or overstock situations. Update inventory data across all platforms regularly.

Marketplace Operations Handle backend operations on platforms like Amazon, Flipkart, D2C Website etc. Manage inquiries and customer communication through marketplace dashboards.

Track marketplace performance and respond to customer reviews and messages promptly.

Logistics & Dispatch Coordinate with shipping partners for pickup, packaging, and timely delivery. Track shipments, manage returns/replacements, and resolve logistics-related issues.



Maintain dispatch documentation and ensure proper invoicing.

Reporting & Analysis Maintain daily/weekly/monthly reports on sales, traffic, returns, and operational KPIs. Analyze performance metrics to identify gaps and suggest improvements.

Support management in preparing sales forecasts and operational budgets.

Customer Service & Coordination Address customer queries, complaints, and feedback efficiently. Coordinate with internal teams (production, warehouse, marketing) for smooth operations. Ensure high customer satisfaction and quick resolution of issues.

Pay: ₹10,548.91 - ₹20,000.00 per month

Perks

- Health insurance
- Paid sick time

Work Location: In person

📌 Ecommerce Customer Support & Operations (South Language Preferred) (Mumbai)
🏢 Team One Biotech
📍 Mumbai