- Managing OPD to ensure proper Coordination between appointment & walk in patient.
- Work closely with patients on a one-on-one basis and provide guidance and support to patients dealing with complex medical issues.
- Coordinate for the admissions of the OPD patients & ensure complete & accurate registration including patient demographic & financial information.
- For cash patients-give financial estimates to the counselors after discussion with the consultants along with the implant cost.
- Provide CUG number to all the patients for proper communication & coordination. To help and guide patients / attendants for all services and increase patient satisfaction score as per benchmark.
- Take in-patient rounds morning and evening along with the consultants on a daily basis & ensure that patients primary care chart/patient file is up to date with information on specialist consults, hospitalizations, ER visits, etc.
- Coordinate with consultants for discharge planning and final discharge summary preparation.
- Keep a track of the number of in-patients, admitted patients, deaths, discharges on a daily basis.
- Coordinate for all the clearances of the OT patients. To coordinate & confirm for O.T booking and financial clearances / Deposits before surgery along with explicit counseling.
- Counsel patients financially, assess the economic status of operable patients, deal with all concessions/discounts.
- Schedule meetings of patients waiting for surgery with the consultants as and when required.
- Ensure proper admission process followed as per departmental manual with all the necessary documents submitted as per the patient category.
For TPA patients-to coordinate with the TPA department for the financial approvals of the patients.
- Protect patients rights by maintaining confidentiality of personal & financial information.
- Maintain & generate process related data as and when required by the HOD.
- Ensure Complete RFA / Admission order along with Counselling for every surgical admission along with Surgery codes. PAC to be done before admissions except Emergency / Lifesaving cases (Implants etc. to be also documented for complete clarity).
- Entry to Exit patient coordination for documentation, consultation, procedures, financial clearance and final discharge. Managing all PCS activities with round the clock service management.
Administrative Responsibilities:
- Responsible for the general upkeep of your department.
- Maintain interpersonal relations with the concerned departments for smoother flow of work
- Display warmth & care while interacting with customers/patients.
- Familiarity with all instruction manuals & guidelines at your workplace applicable to your role.
- Keep reporting head informed of significant customer related incidents in the department.
- Be proficient in all computer skills(word/excel/power-point)
Follow Disciplinary & Behavioral Rules:
- Any other assignment assigned by the management from time to time.
- Follow disciplinary & behavioral rules while on duty & should follow the Quality Policy to the hospital.
- Follow the personnel rules regarding leave or resignation.
- Make your presence in all the trainings/workshops/group discussions/meetings organized from time to time.
- Understand the satisfaction levels of patients with the doctor/hospital facilities and communicate the same to the consultant/management.