Director – Commerce

Experience: 13+ Years

Level: Director

Location: Product Management

Role Overview

We are looking for a senior Commerce Product leader to own and drive the end-to-end commerce experience for a large-scale consumer platform.

The role will focus on creating a seamless customer journey from discovery and product selection through cart, checkout, transaction, order placement, and post-purchase experience .

The ideal candidate should have deep experience in consumer commerce, e-commerce, marketplace, or transaction-led products and should be comfortable owning large, complex product charters.

Key Responsibilities

Commerce Product Strategy

- Define the overall Commerce product vision, strategy, and roadmap .
- Identify opportunities across the consumer shopping journey to improve customer experience and business outcomes.
- Build a scalable roadmap across multiple commerce journeys and product surfaces.
- Prioritize initiatives based on customer needs, business impact, data, and technical feasibility.

End-to-End Commerce Ownership Experience across several of the following areas would be highly relevant:
- Product discovery
- Search and browse
- Product listing and detail pages
- Product selection
- Pricing and promotions
- Cart
- Checkout
- Order placement
- Order management
- Cancellation and returns
- Post-purchase experience
- Commerce platform capabilities
- Conversion optimization

Customer Experience & Conversion
- Identify friction points across the customer journey.
- Improve product discovery, engagement, and conversion.
- Use customer behavior and analytics to identify opportunities.




- Drive experimentation and A/B testing across commerce journeys.
- Build experiences that simplify the shopping and transaction process.

Cross-Functional Leadership
- Work closely with Engineering, Design, Analytics, Operations, Payments, Supply, Marketing, and Business teams.
- Align multiple teams around commerce priorities.
- Manage dependencies across Commerce, Payments, Platform, Supply, and other product areas.
- Drive large-scale product launches from strategy through execution.

Business & Product Metrics Own and monitor metrics such as:
- Conversion rate
- Add-to-cart rate
- Checkout completion
- Transaction volume
- Average order value
- Customer engagement
- Repeat purchase
- Order success
- Customer drop-off
- Revenue/NMV-related metrics

Must-Have Experience
- 13+ years of Product Management experience.
- Strong experience in Commerce / E-commerce / Marketplace products.
- Experience owning large-scale consumer-facing commerce journeys.
- Strong understanding of discovery, conversion, cart, checkout, orders, and transactions.
- Experience working with multiple cross-functional teams.
- Strong analytical and data-driven product approach.
- Experience leading senior Product Managers or large product charters.
- Robust stakeholder management and executive communication.

Preferred Background
- E-commerce
- Marketplace
- Consumer Internet
- Quick Commerce
- Food Delivery
- Travel
- Retail Technology
- Large-scale Consumer Apps

Ideal Candidate Profile A senior product leader who has owned a large commerce ecosystem or major part of the end-to-end consumer shopping journey , rather than someone who has only managed a narrow feature.

📌 Director of Product Management (Gurugram)
🏢 Questhiring
📍 Gurugram