Director of IFM - North, East & West Region

Location: Delhi NCR/Mumbai

Department: Business Operations Facility Management

Employment Type: Full time

Positions : 2

About UDS :

UDS is a leading, focused, and integrated business services platform in India offering integrated facilities management services and other services to our customers with a pan India presence. Our portfolio of services has also evolved over the years to cater to the needs of diverse customer segments across a range of sectors including FMCG, manufacturing and engineering, banking, financial services, and insurance (BFSI), healthcare, information technology / information technology enabled services (IT / ITeS), automobiles, logistics and warehousing, airports, ports, infrastructure and retail, among others.

Position Overview:

You will be responsible for the full P&L; management, operational excellence, and business growth of the region. You ensure to deliver exceptional service, drive regional revenue growth, enhance customer satisfaction and retention. This role demands a dynamic leader with strong business acumen, operational insight, customer centric approach and people leadership.

Key Responsibilities:

1. P&L; Management & Financial Oversight

- Full accountability for the regions P&L;, budgeting, forecasting, and reporting.
- Drive cost optimization and margin improvement while maintaining service standards.

2. Operational Excellence

- Responsible for driving the operational excellence of the region.
- Set and monitor KPIs/SLAs; ensure compliance with safety, statutory, and quality standards.

3. Sales & Business Development





- Fulfill the regions sales and revenue targets in alignment with the organization’s goals.
- Identify and pursue current business opportunities within the region in alignment with company strategy.
- Responsible for regional sales targets and conversions; build relationships with key industry stakeholders.

4. Customer Retention & Customer Satisfaction

- Build strong relationships with key customers and stakeholders.
- Lead customer review meetings, address escalations, and proactively manage customer expectations.
- Ensure zero customer loss

5. Revenue Growth & Regional Expansion

- Strategize and implement regional growth plans including service upselling and contract expansions.
- Track and analyze regional market trends to identify current areas of opportunity.

6. Employee Engagement & Retention

- Lead and inspire a high-performing regional team.
- Foster a culture of accountability, innovation, and continuous learning.

Qualifications:

- Bachelor’s/Master’s degree
- 10+ years of experience in facility management, with at least 5 years in a senior/regional leadership role.
- Strong experience managing large teams, multi-site operations, and full P&L; responsibilities.

Key Skills & Competencies:

- Strategic Thinking & Execution
- Sales & Business Development Acumen
- Financial and Commercial Savvy
- Leadership & People Management
- Customer-Centric Approach
- Operational Excellence & Quality Focus
- Strong Communication & Negotiation Skills
- Proficient in MS Office, CAFM platforms

Key Performance Indicators:

- Revenue growth vs. target
- Profit margin and cost efficiency
- Customer retention
- Collections & DSO
- Employee retention & engagement levels
- Operational SLA/KPI compliance
- New business acquisition

📌 Director - Integrated Facility Management (Delhi)
🏢 UPDATER SERVICES- UDS
📍 Delhi