Job Responsibilities

- Manage customer accounts and maintain strong client relationships.
- Follow up with customers for outstanding payments through calls, emails, and WhatsApp.
- Ensure timely collection of payments and maintain accurate payment records.
- Coordinate with the Sales, Accounts, and Dispatch teams to resolve payment-related queries.
- Reconcile customer accounts and monitor outstanding receivables.
- Prepare daily, weekly, and monthly payment collection reports.
- Handle customer queries professionally and provide prompt resolutions.
- Update CRM/ERP systems with customer interactions and payment status.

Required Skills

- Minimum 2 years of experience in CRM, Customer Relationship Management, or Payment Collection.
- Excellent communication, negotiation, and follow-up skills.
- Basic Accounting Knowledge of tally and ledgers.
- Solid customer-handling and relationship management abilities.
- Proficiency in MS Excel and ERP/CRM software.
- Good organizational skills with attention to detail.

📌 Customer Support Executive - Zaveri Bazar (Mumbai)
🏢 Royal Chains
📍 Mumbai