– Customer Support Executive (NDR Calling)

Job Title: Customer Support Executive – NDR Calling

Department: Customer Support / Operations

Experience: 0–2 Years

Employment Type: Full time

Location: at Location/ work from home (Remote)

Job Summary

We are looking for a Customer Support Executive – NDR Calling to handle Non-Delivery Report (NDR) shipments. The candidate will contact customers regarding unsuccessful deliveries, understand the reason for non-delivery, confirm customer availability, and coordinate with delivery teams to ensure successful re-attempts.

Key Responsibilities

- Make outbound calls to customers for NDR (Non-Delivery Report) shipments.
- Understand the reason for delivery failure such as customer unavailable, incorrect address, unreachable phone number, etc.
- Verify and update customer address/contact details when required.
- Follow up on pending NDR shipments until the issue is resolved.
- Handle customer queries and complaints professionally.
- Ensure maximum possible NDR-to-delivery conversion.
- Maintain daily calling.




- Escalate critical or unresolved cases to the concerned team.

Required Skills
- Good verbal communication skills.
- Hindi and English communication
- Basic computer knowledge and ability to work on Excel.
- Ability to handle high-volume outbound calls.
- Good follow-up and problem-solving skills.

Qualifications
- Minimum 12th Pass.
- Freshers can apply.
- Prior experience in customer support, telecalling, logistics, e-commerce, or NDR calling will be an advantage.

Key Performance Indicators (KPIs)
- Daily outbound calls.
- Contact/connect rate.
- NDR resolution rate.
- Successful delivery/re-attempt conversion.
- Follow-up completion.

Working Conditions
- Full-time role.
- Target-oriented work environment.
- Salary: ₹10,000-22,000 per month
- Joining: Immediate / Notice period one week

Pay: ₹10,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer support Executive (NDR calling) (Delhi)
🏢 DB Creations Private Limited (Gritstones)
📍 Delhi