Job Summary

We are looking for a Customer Support Executive to handle customer queries, provide timely support, coordinate with internal teams, and ensure a smooth customer experience.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.

- Understand customer requirements and provide accurate information.

- Coordinate with the sales, design, production, and other internal teams for customer requirements.

- Follow up on customer orders, quotations, deliveries, and pending requirements.

- Prepare and maintain customer records and follow-up reports.

- Handle customer complaints professionally and ensure timely resolution.

- Prepare invoices and other basic documents when required.

- Maintain regular follow-ups with existing customers.

- Update customers regarding order status, delivery timelines,



and other requirements.

- Maintain proper documentation of customer communication and transactions.

- Support the team in achieving customer service and business targets.

Requirements

- Graduate in any discipline.

- 0–2 years of experience in Customer Support, Customer Service, Back Office, or similar roles.

- Good communication skills in English, Hindi, and Marathi.

- Basic knowledge of MS Excel, Word, email, and WhatsApp.

- Valuable follow-up and coordination skills.

- Ability to handle multiple tasks and work with different departments.

- Customer-focused and responsible attitude.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Bhosari)
🏢 AKSHAY ORGANICS
📍 Bhosari