As a Support Executive – Customer Support, you will play a critical role in ensuring an exceptional learner experience by addressing queries, resolving issues, and supporting users across multiple communication channels including calls, emails, and chat.
Key Responsibilities
Customer & Learner Support
● Assist learners through calls, emails, and chat to resolve queries efficiently
● Guide learners on course navigation, content access, and platform usage
Problem Resolution & Engagement
● Understand customer concerns through active listening and provide effective solutions
● Escalate unresolved or complex issues to relevant internal teams
● Maintain a professional, empathetic, and customer-first approach
Process Improvement & Collaboration
● Identify recurring learner issues and suggest improvements to enhance user experience
● Collaborate closely with tech, product, and operations teams to improve support workflows
Required Skills & Qualifications
Education
● Bachelor’s degree preferred (any discipline)
Communication & Customer Handling
● Strong verbal and written communication skills in English and Hindi
● Customer-centric attitude with a strong problem-solving mindset
Technical & Behavioral Skills
● Basic understanding of digital tools and online learning platforms
● Patience, empathy, and professionalism in handling customer concerns
Experience
● 0–3 years of experience in customer support / call support roles
● Freshers with positive communication skills are encouraged to apply
Who Should Apply
This role is ideal for candidates who:
● Enjoy helping people and resolving issues
● Are comfortable working in a fast-paced, office-based environment
● Want to build a long-term career in the EdTech industry
● Are proactive, responsible, and customer-focused
Pay: ₹15,000.00 - ₹25,000.00 per month
Application Question(s)
- How many years of experience you have in customer support role ?
- Why you are interested for this profile ?
Experience:
- Customer support: 1 year (Required)
Work Location: In person
📌 Customer Support Executive (CSE) (Kolkata)
🏢 House Of Edtech
📍 Kolkata
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