We are seeking a Senior Account Manager to help us expand accounts, sell the story, and push a commercial mindset through everything we do.

Key Responsibilities

Collaborate with Partner Success Managers and our Advisory teams to promote a culture of constant discovery and value creation for our existing partner portfolio.

- Understand Business Outcomes
- Create and constantly update our understanding of existing partners business outcomes
- Share your account strategies openly, mentor PSMs on commercial conversations and strategy, and help evolve our playbook and metrics towards a growth-oriented organisation
- Collaborate with PSMs to build tiered stakeholder lists and maintain rapport at different levels

- Revenue Expansion
- Identify, qualify, and drive growth opportunities inside existing accounts (ex: new teams, new functions, new geographies within existing partners)
- Map revenue potential and maintain a clear, data-backed view of the growth pipeline within our portfolio without eroding the rapport built

- Challenge and Grow
- You enjoy creating strong exec-ready presentations: from first outline to final delivery, the work is yours: decks that arrive ready for the room, confidently presented by you to partners, existing or potential
- Prepare and drive QBRs with senior stakeholders across partners
- Showcase internal success and celebrate internal stakeholders
- Work on at-risk and churned partners as part of your scope

Your Profile





- 7+ years of relevant experience in account management, client partnership, or commercial roles within IT services, consulting, or B2B professional services
- Proven understanding of account expansion: you know how to identify opportunity, build a solution, and pitch to close it
- Hands-on experience leading negotiation and expansion conversations with senior and C-level stakeholders as the accountable owner, not in a supporting role
- Strong presentation skills — proven ability to build and deliver decks that turn a technical/delivery story into a business case for expansion
- A strong can-do attitude with a willingness to embrace new ways of working, especially AI-assisted account planning, research, and content creation
- Excellent communication skills and full professional fluency in English: you'll be a senior face of The Scalers in writing, on calls, and in person

Nice to have

- Formal quota-carrying sales/revenue growth experience
- Experience in agencies or IT / HR-driven services environments
- Willingness / prior experience travelling, on-site kickoffs, or team visits
- Candidates with robust portfolios may be considered regardless of formal degree
- Experience managing European partners, a second European language (French, German, or a Nordic language), or prior exposure to offshore/nearshore engineering services is an added advantage

📌 Customer Success Manager (Bengaluru)
🏢 Expian Technologies
📍 Bengaluru