Zestopia is an upcoming large-scale gaming and entertainment destination designed to deliver an exciting, safe, and memorable experience for guests of all age groups. Our attractions include arcade games, VR experiences, kids' zone, trampoline, bowling, laser show, and other entertainment activities, along with an in-house café.

Job Summary

We are looking for an energetic, friendly, and customer-focused Customer Service Representative (CSR) to join the Zestopia team.

- Welcome and greet customers warmly upon arrival.
- Provide information about Zestopia's games, attractions, packages, offers, and facilities.
- Assist customers with ticketing, bookings, game cards, memberships, and other services.
- Guide customers regarding the rules, safety instructions, and usage of various attractions.
- Handle customer queries, complaints, and requests professionally.
- Resolve customer issues promptly or escalate them to the concerned supervisor/manager when required.
- Maintain a polite, friendly, and skilled approach with all customers.
- Ensure customers receive accurate information regarding pricing, timings, offers, and game procedures.
- Coordinate with Operations, Game Zone, Security, Housekeeping, Café, and other departments to resolve customer concerns.
- Assist children, families, and groups with their requirements while maintaining appropriate safety awareness.
- Monitor customer flow and assist in managing queues during busy hours.
- Handle customer feedback and communicate recurring issues to the reporting manager.
- Maintain proper records of customer complaints, feedback, and service-related issues.




- Support promotional activities, membership programs, and customer engagement initiatives.
- Ensure the customer service desk and surrounding area remain clean and organized.
- Follow all Zestopia SOPs, policies, safety procedures, and code of conduct.
- Maintain confidentiality of customer and company information.
- Perform other customer-service-related duties assigned by the supervisor or management.

Required Skills
- Excellent verbal communication skills.
- Good interpersonal and customer-handling skills.
- Friendly, energetic, and positive personality.
- Ability to remain calm while handling difficult customers.
- Good problem-solving and conflict-resolution skills.
- Basic computer knowledge.
- Ability to work in a fast-paced environment.
- Good teamwork and coordination skills.
- Strong sense of responsibility and discipline.
- Presentable personality and professional grooming.

What We Look For We are looking for someone who is:

Friendly | Energetic | Responsible | Customer-Focused | Well-Groomed | Team-Oriented | Quick Learner

If you enjoy interacting with people and want to be part of an exciting new entertainment destination, Zestopia welcomes you to the team.

GO WILD OR GO HOME!

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Bharthana, Surat, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Language:
- Gujarati (Preferred)

Work Location: In person

📌 Customer Service Representative (Bharthana)
🏢 ZESTOPIA
📍 Bharthana