Dear Candidate,

Urgent opening with leading bank for Inbound / Customer service role.

Location : Malad

CTC : 5 - 5.5 LPA

Interested candidate can revert back with updated resume on [email protected]

Any query can call Shrutika : 022-40697708 / (phone hidden)

Key Responsibilities

Operations

1 End to end relationship management of VIP customer. SR closure tracking and call back if needed. Calls Management / respond & resolve customers queries & other related services offered by RBL Bank on calls at call centre.

2 Training Assistance & Floor Mentoring, whenever called upon.

3 Managing Inbound calls /emails / chat to service customers and make outbound calls where necessary.

4 Follow up & manage all customer expectations to meet your customers' needs.





5 Use positive communication & soft skills effectively for understanding customer needs and developing resolutions.

6 Next day service-satisfaction call back check & Proactive servicing.

7 Adhere to breaks/shifts in a timely manner as per schedule.

8 Meet and exceed performance targets set by management.

9 Use appropriate escalation methods.

10 Follow all floor policies and HR policies.

11 Identify and qualify legitimate sales opportunities.

12 Real-Time floor Management as per necessity.

Quality

1 Follow appropriate procedures laid by the Quality team.

2 Equip self with recent products / procedures and updated policies.

3 Meet quality assurance requirements and other key performance metrics.

📌 Customer Service (Operations) - Leading Bank - Malad (Mumbai)
🏢 Quotient Consultancy
📍 Mumbai