· Handle inbound and outbound customer calls professionally.

· Respond to customer queries regarding laundry, dry cleaning, ironing, pickup, delivery, pricing, quotations, and services.

· Make outbound calls for lead follow-ups, order confirmation, customer follow-ups, feedback, and repeat orders.

· Coordinate with riders, laundry partners, operations teams, and customers for smooth service.

· Update customer information, call remarks, follow-up status, and order details in the CRM/Admin Panel.

· Maintain daily calling reports and customer trackers using MS Excel.

· Follow up with leads and convert potential customers into orders.

· Handle customer complaints professionally and escalate issues to the concerned team when required.

Maintain accurate records of all calls, follow-ups, and customer interactions.

Achieve assigned calling, follow-up, and conversion targets.

Provide a positive and qualified customer experience.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Executive (Mumbai)
🏢 Apt Resources Private
📍 Mumbai