Customer Service Associate - Travel (Gurugram)

Customer Service Associate - Travel (Gurugram)

27 Sep
|
Coforge
|
Gurugram

27 Sep

Coforge

Gurugram

Roles and Responsibilities

- Handle customer inquiries via phone calls, emails, or chats to resolve their travel-related issues.

- Assist customers with booking flights, hotels, car rentals, and other travel arrangements using GDS systems like Amadeus or Sabre.

- Provide accurate information on flight schedules, routes, fares, and availability to customers.

- Offer personalized holiday packages based on customer preferences and budget constraints.

Desired Candidate Profile

- 0-5 years of experience in BPO/Call Centre environment handling International Voice process (preferably UK & US).

- Robust knowledge of airline reservations and ticketing procedures through GDS systems like Amadeus or Sabre.

- Excellent communication skills with ability to handle high-pressure situations effectively.

- Ability to work rotational shifts including night shifts from Monday to Friday (with weekends off).

📌 Customer Service Associate - Travel (Gurugram)
🏢 Coforge
📍 Gurugram

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