– Customer Relationship Manager

Position: Customer Relationship Manager

Location: Aaryans World School

Job Summary

We are looking for an experienced and customer-focused Customer Relationship Manager to manage relationships with prospective and existing parents, oversee admission enquiries, ensure timely follow-ups, and support admission conversions. The candidate will be responsible for maintaining a high level of parent satisfaction and coordinating with internal teams to ensure a smooth parent experience.

Key Responsibilities

- Manage and maintain solid relationships with prospective and existing parents.
- Handle admission enquiries through calls, walk-ins, WhatsApp, email, and other communication channels.
- Understand parent requirements and provide appropriate information regarding the school, curriculum, facilities, fees, and admission process.
- Monitor and manage leads from enquiry through campus visit and admission.
- Ensure timely and systematic follow-up with prospective parents.
- Counsel parents and assist them throughout the admission process.
- Coordinate campus visits, counselling sessions, meetings, and admission-related appointments.
- Maintain accurate and updated records of leads, follow-ups, parent interactions, visits, and conversions in the CRM system.
- Monitor lead status and ensure that no prospective parent is missed during the follow-up process.
- Handle parent concerns professionally and coordinate with the concerned departments for timely resolution.
- Coordinate with the Admissions, Academic, Marketing, and Administration teams.




- Prepare and submit daily, weekly, and monthly reports related to enquiries, follow-ups, visits, and admissions.
- Analyse lead data and follow-up performance to identify opportunities for improving conversions.
- Follow up with inactive, pending, and prospective leads for admission conversion.
- Support admission campaigns, open houses, school events, exhibitions, and promotional activities.
- Collect parent feedback and share relevant observations with the management.
- Ensure professional communication and maintain the reputation and image of the school.
- Achieve assigned admission, follow-up, and conversion targets.
- Train and guide CRM/Admissions team members, wherever required.
- Perform any other duties assigned by the management.

Educational Qualification
- Graduate in any discipline.
- Degree/Diploma in Marketing, Sales, Business Administration, Customer Relationship Management, or a related field will be preferred.

Experience
- 2–5 years of experience in customer relationship management, admissions, counselling, sales, or a similar role.
- Experience in the education/school sector will be an added advantage.




- Experience in handling a team and achieving targets will be preferred.

Required Skills
- Excellent verbal and written communication skills.
- Strong counselling, interpersonal, and relationship-building skills.
- Active listening and effective parent communication.
- Smart, professional, and presentable personality.
- Good presentation, negotiation, and convincing skills.
- Strong follow-up and lead management skills.
- Excellent customer service and problem-solving skills.
- Strong organisational, coordination, and documentation skills.
- Proficiency in MS Office, Google Workspace, and CRM systems.
- Ability to maintain accurate and updated customer/lead records.
- Ability to analyse lead data and prepare performance reports.
- Strong time-management and multitasking abilities.
- Ability to work with targets, deadlines, and admission conversion goals.
- Ability to handle difficult conversations and resolve customer concerns professionally.
- Leadership and team-coordination skills.
- Customer-focused approach with a positive and professional attitude.

Key Performance Indicators (KPIs)
- Lead-to-admission conversion rate.
- Number of enquiries and leads handled.
- Follow-up completion and response rate.
- Campus visit conversion rate.
- Timely and accurate CRM updates.
- Parent satisfaction and query resolution.
- Admission target achievement.
- Lead response and follow-up time.
- Team performance and coordination.

Pay: ₹9,696.20 - ₹31,706.86 per month

Work Location: In person

📌 Customer Relationship Manager (Narhe)
🏢 Aaryans World School
📍 Narhe