- Handle day-to-day communication and coordination with customers.
- Manage customer enquiries, quotations, orders, and regular follow-ups.
- Coordinate with Sales, Production, Planning, Quality, and Dispatch teams for timely order execution.
- Provide customers with updates on order status, delivery, and pending requirements.
- Handle customer complaints and coordinate for timely resolution.
- Maintain customer records, enquiry details, and follow-up reports.
- Support the Sales team in customer retention, repeat orders, and business development.
- Ensure professional and timely communication through calls, emails, and WhatsApp.
Job Requirements
- Graduate in any relevant discipline.
- Minimum 6 months of experience in Customer Relations, Customer Support, Sales Coordination, or a similar role.
- Valuable communication and customer-handling skills.
- Strong follow-up and coordination abilities.
- Basic knowledge of MS Excel, Word, Email, and ERP/CRM.