We are looking for a Customer Support Executive to handle customer queries and provide support related to Demat accounts, trading accounts, account opening, KYC. The candidate should have positive communication skills and a basic understanding of computers.

Key Responsibilities

- Handle customer queries through calls, emails, and other support channels.
- Assist customers with Demat and trading account-related queries.
- Support customers with account opening, KYC, modification, and documentation processes.
- Maintain accurate records of customer interactions and requests.
- Follow company policies, compliance requirements, and data-security procedures.
- Ensure timely resolution of customer issues while maintaining a high level of customer satisfaction.

Required Skills

- Good verbal and written communication skills.
- Basic knowledge of Demat and trading accounts.
- Understanding of KYC.




- Good customer-handling and problem-solving skills.
- Basic computer knowledge, including MS Office.
- Ability to work under pressure and meet service-level targets.

Qualification

- 12th/Graduate in any discipline preferred.
- Freshers can be considered;

experience in banking, brokerage, NBFC, or financial-services customer support is an advantage.

Experience

- 03 years in customer support, banking, financial services, or the stock-market/broking industry.

Key Performance Indicators

- Customer satisfaction.
- Query resolution time.
- First-call resolution.
- Accuracy of information provided.
- Adherence to compliance and process guidelines.Role & responsibilities

Preferred candidate profile

📌 Customer Care Executive (Noida)
🏢 Kundkund Tradingnsultancy Private Limited
📍 Noida