Roles and Responsibilities Provide customer support through email & chat platforms, responding to customer inquiries and resolving issues in a timely manner. Utilize strong communication skills to build rapport with customers and understand their needs. Work on non-voice processes such as email & chat. Collaborate with internal teams to resolve complex customer complaints or escalations. Maintain accurate records of all interactions with customers using CRM software.
Working
Window - 9AM to 8PM 6 Days working with rotational Off English proficiency is mandatory Desired Candidate Profile Solid understanding of Chat Process, Non Voice Process, Semi Voice, Blended Process, Backend Process etc. . Experienced candidates in E-Commerce / Quick Commerce (ex- Flipkart, Myntra, Zomato, Zepto, Swiggy, BlinkIt) Personal Vehicle available (2-wheeler) Graduates