Customer Care Executive – Route Monitoring & Reporting
Salary: ₹14,500 – ₹16,500 per month
Job Type: Full-time
Shift: 9 Hours
Location: Amritsar, Punjab
We are looking for a Customer Care Executive – Route Monitoring & Reporting to join our team.
The candidate will be responsible for monitoring vehicle routes, handling customer complaints, coordinating with supervisors/drivers, and preparing daily reports.
Key Responsibilities
- Monitor vehicle routes and live GPS tracking.
- Track vehicle movement and route coverage.
- Handle and update customer complaints through the assigned system.
- Coordinate with supervisors and field teams regarding vehicle-related issues.
- Maintain daily records and prepare reports.
- Prepare vehicle-wise, route-wise and zone-wise data reports.
- Follow up on pending complaints and ensure timely updates.
- Perform basic data entry and reporting using MS Excel.
- Communicate with team members and supervisors for operational updates.
Requirements
- Minimum 2 years of relevant work experience in customer care, route monitoring, GPS monitoring, operations, reporting, or a similar role.
- Minimum qualification: 12th Pass / Graduate.
- Basic knowledge of MS Excel and computer operations.
- Good communication skills.
- Ability to work in a team.
- Comfortable with monitoring, coordination and reporting work.
- Candidates with experience in customer support, GPS monitoring, field operations or data reporting will be preferred.
What We Offer
- Salary: ₹14,500 – ₹16,500/month
- Full-time employment
- 9-hour shift
- Chance to gain experience in customer support, operations and reporting.
- Training regarding company-specific systems and processes will be provided.
Interested candidates can apply through Indeed. Pay: ₹14,500.00 - ₹16,500.00 per month