Details of the Position

Function / Department : Customer Service

Grade : Consultant

Reports to : Lead Associate Customer Service

Location : Dwarka, Recent Delhi office.

Purpose of the Position The Consultant – Customer Service will act as a liaison, provide services information, answer questions, and resolve any emerging/existing problems, escalate the issues to the concerned team with the accuracy and efficiency that our customer might face.

Interested candidates can share their resumes at [email protected]

Key Roles & Responsibilities The major/primary roles and responsibilities of the job will be as follows, including but not limited to:

- Manage large amounts of Incoming/ Outgoing phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods.
- Handle customer complaints,



provide appropriate solutions and alternatives within the time limits follow up to ensure resolutions.

Skills, Knowledge, and Competencies

- Basic Excel Skills.
- Strong call-handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Working knowledge of escalation desk processes to efficiently handle and resolve complex customer issues by coordinating with cross-functional teams.
- Excellent written communication skills to professionally correspond with customers, ensuring clarity, accuracy, and a positive customer experience.

Experience and Educational Qualifications

Qualification

- Preferable – Graduation
- Minimum -12th pass out

Experience:
- 0-3 years of proven customer support experience.

📌 Customer Care Executive (Domestic Voice Process) (New Delhi)
🏢 HR SOLUTIONS
📍 New Delhi