We are looking for a detail-oriented and proactive CRM Coordinator to manage customer data, coordinate follow-ups, monitor leads, and ensure smooth communication between the sales, branches, and management teams.
Key Responsibilities
Manage and maintain accurate CRM/customer records.
Monitor leads, follow-ups, enquiries, and conversions.
Coordinate with sales teams and branches for timely lead updates.
Track pending follow-ups and ensure timely action.
Generate and maintain daily/weekly CRM reports.
Identify data gaps and ensure proper CRM updates.
Coordinate with internal teams to resolve CRM-related issues.
Monitor customer interactions and maintain proper records.
Support management with CRM data and performance reports.
Skills Required
Good communication and coordination skills.
Strong follow-up and organizational abilities.
Basic knowledge of CRM software, Excel and Google Sheets.
Valuable analytical and reporting skills.
Attention to detail and ability to manage multiple tasks.
Previous experience in CRM, sales coordination, MIS or customer support is preferred.