- Online Sales Executive (Luxury Fashion) Location: Kolkata_Topsia (On-site) Budget - Max. 5LPA - Female Only Working Days - Mon-Sat | 10-7 | Sat till 5 About the Role:
- VAAYU is looking for a proactive and customer-focused CRM &
- Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram. Key Responsibilities:
- Customer Query Management: Respond to all customer queries on WhatsApp &
- Instagram promptly and professionally Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO Payment Tracking: Track and update all payments received via website and WhatsApp Returns &
- Alterations: Coordinate return pickups and manage alteration requests efficiently RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system Reporting: Share weekly reports on sales, conversions, returns, and customer interactions. Requirements:
- 1–4 years experience in CRM, online sales, or customer handling Solid communication skills (English &
- Hindi
- Bengali is a plus) Experience with WhatsApp/Instagram customer handling Organized, responsive, and sales-oriented mindset What We’re Looking For:
- Someone who is fast, reliable, and customer-first Comfortable handling multiple chats and follow-ups daily A problem-solver who can coordinate across teams (sales, warehouse, logistics) Interest in fashion / luxury / D2C brands / Shopify is a plus