Job Title: Contact Centre Representative - Business Insurance Operations

Company: Leading Global Banking & Financial Services Client

Location: Hyderabad (Madhapur Village)

Experience: 1.8 to 5 Years

CTC: Up to 7 LPA

Employment Type: Contract (9 Months)

Work Mode: Work From Office (WFO)

Shift Timing: 6:30 AM to 3:30 PM IST

Transportation: Pickup facility available as per nodal points

Location

Hyderabad (Madhapur)

Employment Details

- 9 Months Contract
- Work From Office
- CTC: Up to 7 LPA
- Shift: 6:30 AM to 3:30 PM IST
- Pickup facility available as per nodal point

Key Responsibilities
- Handle inbound customer calls and email queries.
- Deliver exceptional customer service and first-contact resolution.
- Manage customer mailbox and support activities.
- Resolve customer concerns while adhering to quality standards.




- Handle approximately 55 customer interactions daily (calls + emails).
- Escalate complex issues as per process requirements.
- Maintain high customer satisfaction scores.

Mandatory Requirements 1.8+ years of relevant experience

Banking / BFSI / Financial Services experience is mandatory

Experience in

- Customer Service
- Contact Centre Operations
- Voice Process
- Email Support
- Customer Support

Excellent verbal and written communication skills Ability to work in a high-volume, customer-facing environment

Contact: [email protected]

Application Form: https://lnkd.in/g4VMMSTr

Reference requests are highly appreciated. Kindly share this prospect within your network.

📌 Contact Centre Representative - Banking/BFSI Operations (Voice) (Hyderabad)
🏢 protiviti india
📍 Hyderabad