Job Title: Contact Centre Representative - UK Banking Process | Bangalore & Hyderabad

Location: Bangalore (Bannerghatta Road), Hyderabad (Madhapur)

Experience: 2 6 Years

Salary: As per market standards

Employment Type: Full Time, Contractual (9 months)

Industry Type: BPO / Call Centre / ITES (Banking & Financial Services)

Department: Customer Success, Service & Operations

Role Category: Voice / Blended

Education: Any Graduate

9months Cont role

We are hiring Contact Centre Representatives for a leading global banking process supporting UK-based customers of HSBC. This role suits customer service professionals with excellent communication skills and a passion for delivering great customer experiences.

Excellent English communication is mandatory. There will be no compromise on communication quality.

Key Responsibilities

- Handle inbound customer calls and email interactions professionally
- Resolve customer queries and concerns at first contact wherever possible
- Deliver service excellence and meet customer expectations
- Recommend relevant products and services based on customer needs
- Maintain strong knowledge of products, policies and processes
- Take ownership of customer issues and ensure timely resolution
- Escalate cases appropriately when required
- Build customer trust and loyalty through exceptional service

Mandatory Requirements

- 2 to 6 years of experience in Customer Service, Contact Centre, Voice Process, Banking Operations or related domains




- Excellent spoken and written English
- Neutral accent with no Mother Tongue Influence (MTI)
- Solid customer handling and problem-solving skills
- Ability to work in a fast-paced environment
- Flexibility to work rotational UK shifts

Preferred Skills

- Experience in a UK customer service process
- Banking or Financial Services background
- Strong email writing skills
- Good planning, prioritization and organizational skills
- Customer-focused mindset with patience and empathy

Shift & Work Details

- 5-day work week, 9-hour shifts
- Work from office
- Bangalore: rotational shifts. Hyderabad: UK shifts
- Shifts generally start from 12:00 PM onwards
- Weekly offs and shift schedules may change monthly or quarterly per business requirements

Compensation & Benefits

- Salary as per market standards
- Transport/drop facility available
- Opportunity to work with a leading global banking process
- Career growth and learning opportunities

Client: Banking | Payroll: Protiviti | Contract: 9 months

How to Apply

Please share your updated resume along with these details:

- Total experience:
- Relevant experience (Customer Service):
- Current CTC:
- Expected CTC:
- Notice period (mention LWD if serving notice):
- Current location:
- Preferred location (Bangalore / Hyderabad):

Any references for this requirement: Email: [email protected]

Application form: https://lnkd.in/g4VMMSTr

📌 Contact Centre Representative UK Banking Process | Bangalore (Bangalore Rural)
🏢 protiviti india
📍 Bangalore Rural