We are looking for a proactive and business-oriented Community Manager to join

nour QL Business Inner Circle team. In this role, you will be responsible for managing

nand engaging with Business Inner Circle (BIC) members in assigned cities, handling

ntheir business-related queries, and guiding them on how our coaching programs

ncan help scale their businesses and generating referrals to grow the BIC community.

nYour primary objective will be to interact with BIC members who are eligible for our

nbusiness coaching program, understand their business needs, explain the coaching

nroadmap, and pass on qualified prospects to the sales team for closure.

nThis role requires someone who is confident, business-minded, and comfortable

nworking with MSME business owners. We are looking for someone who can build

ntrust with clients and support revenue growth through structured client

nengagement.

nRole Overview:

n

nJob Type- Full time

nLocation-Chennai (with extensive travel within Chennai and

nnearby cities - up to 3 cities)

nDepartment- QL Business Inner Circle

nAcademic- Bachelor's degree in Business, Management,

nor a related field.

n

nKey Responsibilities:

n• Meet BIC members and prospective premium clients in person and

nunderstand their business challenges and growth goals. Also generate

nreferrals from happy BIC members to grow the BIC community in that city.

n• Explain how the coaching roadmap and services can help scale their

nbusiness.

n• Act as a trusted point of contact for business-related queries from

ncommunity members.

n• Identify members eligible for coaching programs and qualify them based





non business details and problem statements.

n• Handover qualified leads to the sales team for closure.

n• Follow up with clients in the decision or payment stage to ensure they

nsign up for coaching services.

n• Drive BIC membership renewals by building strong relationships, tracking

nrenewal timelines, and ensuring continued value delivery to members.

n• Ensure repeat participation and high show-up rates for monthly BIC

nworkshops by proactively engaging with members, confirming

nattendance, and addressing participation barriers.

n• Ensure smooth onboarding and engagement of BIC members in the city

n(and nearby cities which will be assigned).

n• Maintain records of client interactions, qualified leads, follow-ups, and

nhandovers.

n• Collaborate with central teams to stay aligned on programs, schedules,

nand operational processes.

n

nKey Skills:

n

n• Strong verbal communication and interpersonal skills.

n• Ability to engage and build trust with MSME business owners.

n• Business understanding and solution-oriented thinking.

n• Ability to explain service offerings in a easy and structured manner.

n• Strong follow-up and coordination skills.

n• Strong organizational skills and attention to detail.

n• Resilience and a positive attitude towards targets and growth.

n• Inclination to learn, grow, and refine client engagement techniques.

n• Awareness of typical challenges faced by MSME business owners is a

nplus.

n• Good business acumen.

n• Ability to communicate in local languages of the assigned region.

n• Proficiency in Hindi and English.

📌 Community Growth Manager (Chennai) (Tamil Nadu)
🏢 Quantum Leap Learning Solutions
📍 Tamil Nadu