We are looking for a energetic Cluster Manager to drive P&L;, operational excellence, customer experience, and team performance across multiple retail stores within the cluster.
Key Responsibilities
1. Financial & Sales Performance
- Own cluster P&L; and drive revenue, profitability, generics, diagnostics & high-margin targets
- Monitor daily/weekly targets vs achievement
- Identify underperformance trends and implement corrective action plans
- Build local partnerships and drive revenue growth initiatives
2. Omnichannel Operations
- Ensure 100% order fulfillment with zero TAT breaches
- Conduct RCA for order pushbacks and processing delays
- Drive resolution of systemic store-level issues
3. Team Management
- Lead, mentor, and review store managers
- Conduct regular store visits.
- Drive performance culture, target clarity, and training initiatives
- Improve team engagement and retention
4. Customer Experience
- Ensure high service standards across touchpoints (store, calls, WhatsApp)
- Monitor NPS and implement improvement plans
- Maintain grooming and qualified behavior standards
5. Inventory & Compliance
- Monitor shrinkage and ensure inventory accuracy
- Conduct audits on licenses, cold chain logs, H1/Anti-TB registers, billing & banking processes
- Ensure adherence to SOPs and regulatory requirements
6. Store Hygiene & Marketing
- Ensure VM compliance, branding visibility, and cleanliness
- Drive store-level marketing initiatives and campaigns
7. Expansion & Hiring
- Support new store launches and property handovers
- Partner with TA team for hiring and onboarding
What Were Looking For
- Min 5 years of multi-unit retail management experience
- Strong P&L; management and operational expertise
- Excellent leadership, problem-solving & communication skills
- Pharmacy/Healthcare retail experience preferred
- Ownership mindset with ability to thrive in fast-paced environments