- Client Onboarding & Activation- Execute smooth, structured onboarding experiences for new clients, ensuring fast time-to-value and rapid product adoption
- Customer Training & Product Advocacy - Conduct product walkthroughs, training sessions, and workshops with end-users, administrators, and leadership teams
- Needs Analysis & Strategic Consulting- Deeply understand each client's business goals, organizational structure, and pain points and conduct regular business reviews to identify unmet needs and opportunities for enhanced platform usage
- Renewals & Account Growth- Own the full renewal cycle- contract preparation, negotiation, and execution. Identify expansion opportunities and drive targeted upsell conversations
- Reporting & Business Intelligence - Prepare and present monthly/quarterly business reviews with actionable insights on platform adoption, ROI, and institutional outcomes.
Track and communicate key success metrics that matter to your clients
- Cross-Functional Collaboration- Partner seamlessly with Sales, Product, and Support teams to resolve client challenges and ensure continuous satisfaction
MUST-HAVE REQUIREMENTS
- 3+ years of hands-on experience in client success, account management, customer success, or post-sales roles
- Proven experience managing Indian clients or India-focused accounts (domestic B2B/SaaS focus, NOT international/global account management)