GBG EV is looking for a proactive and customer-focused Client Relationship Executive to manage client relationships, understand their requirements, and ensure a seamless client experience. The ideal candidate should have excellent communication and interpersonal skills, along with relevant experience in client relationship management.
Key Responsibilities
- Build and maintain strong, long-term relationships with clients.
- Act as the primary point of contact for client queries, requests, and concerns.
- Understand client requirements and coordinate with internal teams to ensure timely resolution.
- Regularly follow up with clients and provide updates on ongoing requirements.
- Address client concerns professionally and ensure a high level of client satisfaction.
- Coordinate with operations and other internal teams for smooth service delivery.
- Maintain records of client interactions, requirements, follow-ups, and resolutions.
- Identify opportunities to improve client engagement and strengthen existing relationships.
- Handle escalations effectively and ensure timely closure.
- Prepare regular updates and reports related to client activities when required.
Requirements
- 2-4 years of relevant experience in Client Relationship Management, Customer Success, Account Management, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Valuable negotiation, follow-up, and problem-solving skills.
- Customer-oriented approach with a professional attitude.
- Ability to coordinate effectively with multiple internal and external stakeholders.
- Robust organizational and time-management skills.
- Ability to work independently as well as in a team.
- Proficiency in MS Office/Google Workspace is preferred.
Preferred Candidate
- Immediate joiners or candidates who can join within 710 days will be preferred.
- Candidates with experience in the EV, mobility, automotive, transportation, or related industry will be an added advantage.