Salary: Up to ₹5 LPA, depending on experience, skills and process
Position
Customer Support Associate / Healthcare Process Executive
Process
- Healthcare Voice Process
- Healthcare Chat Process
- Healthcare Email Process
- US Healthcare / Insurance Process
- Claims & Customer Support
Job Responsibilities
- Handle customer/patient queries through voice, chat and email.
- Provide accurate information and resolve customer concerns professionally.
- Handle queries related to healthcare services, insurance, claims and billing.
- Maintain accurate records of customer interactions.
- Follow process guidelines, quality standards and compliance requirements.
- Achieve defined productivity and customer satisfaction targets.
- Coordinate with internal teams whenever required.
Eligibility
- Freshers and experienced candidates can apply.
- Graduate / Undergraduate candidates are eligible, depending on the process.
- Good English communication skills.
- Good written communication and basic computer knowledge.
- Comfortable working in 24×7 rotational shifts, including night shifts.
- Candidates should be willing to work from the Pune office.
Experience Freshers: Open to candidates with good communication skills and willingness to work in rotational shifts.
Experienced: Candidates with BPO, international voice/chat/email, healthcare, insurance, medical billing or claims experience are preferred.
Salary & Advantages
- Salary: Up to ₹5 LPA
- Salary will depend on experience, communication skills and process.
- Performance incentives may be available for applicable processes.
- PF, insurance and transportation benefits may be provided as per company/process policy.
Selection Process
- HR Screening
- Communication / Assessment Round
- Operations Round
- Final HR / Client Round
Interested candidates can apply for Healthcare Voice, Chat or Email Process opportunities in Pune. Contact today:- (phone hidden)
Pay: ₹10,097.29 - ₹33,243.65 per month
Work Location: In person
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