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NO CAB FACILITY for GURGAON

BOTH SIDE CAB AVAILABLE for NOIDA

Role & responsibilities

- Chat process customer service profile for online gaming platform supporting east Africa region.
- 70 -80 chat (3 chat concurrency and only 5% emails part to be managed per advisor.
- Concerns on withdrawal, deposit, Documentation & Account log in/ Blocked issues.
- Existence of the organisation of 7+ years.

Preferred candidate profile Education & work experience Eligibility:

- UG with minimum 6 months experience required.
- Any customer service experience worked into platforms of the below:

- Chat

- Email

Shift Timings:

- Rotational shifts, 5 days working, 2 days consecutive offs.
- Shift timings- 7:00 AM 4 PM : 10:00 AM 7:00 PM : 1:00 PM – 10:00 PM : 10:00 PM – 7:00 AM

Training duration – 2.5 weeks. Work/ Job Location – Gurgaon

Salary offered:

- Experience Salary – Up to INR 4.60 LPA ( 34.5k In hand )





- 0-1 Year experience in the same company – 0% Hike
- 1-2 years’ experience in 1 company – 10% to 15% hike
- 2+ years or more experience – 15% to 30% hike.

CTC % hike may differ from case to case. Interview/ Filter rounds : 04 rounds

- Round 01 - Aptitude Test. – Mode of interview – Face to Face.
- Round 02 - Writing test- (email & Essay writing)- Mode of interview – Face to Face
- Round 03 – Ops 1 – Mode of interview –Virtual.
- Round 04 - Ops 2 – Mode of interview – Virtual.

Extra benefits:

- Mediclaim insurance and gratuity will be over and above the salary.
- Annual Bonus

Unique selling points:

- IJP eligibility for vertical and horizontal movement – 06 months tenure.
- Consecutive 02 offs.
- Work from home for Female employees that are assigned for night shifts.

Call Monica (phone hidden)

📌 Chat Support Executive (Gurugram)
🏢 Epic Consultancy
📍 Gurugram