- Monitor the quality of inbound and outbound calls.
- Evaluate communication quality and customer experience Provide feedback and highlight strengths & identify areas for improvement.
- Prepare weekly/ monthly reports for sales leadership & recommend updates to scripts/ workflow.
- Conduct training sessions for new employees Provide ongoing training, coaching & refresher sessions to improve call quality and performance.
Requirements:
- 1–2 years of experience in sales analysis/ call audit Strong listening and communication skills.
- Good command over Excel / Google Sheets Basic understanding of UPSC Ability to identify gaps and suggest actionable improvements Laptop is mandatory.